Your packed shipment
Packages are generally dispatched within 2 days after receipt of payment.
Items are shipped via TNT road or Air depending on size.
Shipping fees include handling and packing fees as well as postage costs. Shipping and Handling fees are fixed depending on the shipping option you choose. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Factory Direct
Orders are received and despatched from Wacol, Brisbane in Queensland.
International
No International delivery is available at this time.
How long does shipping take?
TNT delivery times are subject to the TNT conditions.
See Transit Times | TNT Australia delivery time estimates.
Manufacturing and shipping times vary by your location and the time of year.
Where can we deliver to?
We can deliver to Australia only. When placing your order, if your country does not appear on the drop down list, we are unable to ship there.
WE DO NOT DELIVERY TO POST BOXES.
How will it arrive?
TNT Road or Air.
My order is late
As packages cross borders they may need to go through customs. Usually this happens very quickly and does not affect the shipping time for your order. However, every now and then it can cause a delay. Unfortunately this is out of our control so we’ll keep wishing for someone to invent time machines, or faster planes.
Can I send an order to someone else?
The ‘billing’ address must be your own, however you can make the ‘delivery’ address someone else’s. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address.
I gave you the wrong address
That’s ok, we forgive you. Sometimes we are able to correct your address. You can contact us at pdcpartsenquiry@penske.com.au
